Frequently Asked Questions

What’s an escape room, anyway?

At least insofar as we do it at Hatch, an escape room is an interactive narrative experience in which a team of players attempts to solve a series of puzzles and mysteries in order to accomplish some clear end goal.

You seem to be implying your rooms are “different” at Hatch? Is that true, or are you just being pretentious?

We believe that escape rooms are a new art form just beginning to blossom. Though there are lots of great rooms all over the country, we do hope to take the form to a new level, particularly as regards story. All our rooms will have a clear narrative arc, and won’t just involve solving puzzles for the sake of solving puzzles.

Hold up. Why is it called an escape room if you aren’t always escaping from a room?

Great question! The first escape rooms were simple computer games in which you did, in fact, try to escape from a single room. But as the phenomenon has transitioned from the digital to the physical space, it’s grown a lot more interesting. There are rooms where you need to save a magical kingdom, or cure a zombie plague, or prevent a nuclear war. Our current room does involve a literal escape, but it takes place in many rooms. So I guess it’s an escape rooms?

So tell me about your escape room, “Lab Rat.”

That isn’t a question.

Good point. What’s the deal with your “Lab Rat” room?

Well, we don’t want to give too much away, but you know how there are laboratories out there where scientific experiments are performed on rats?

Sure. I think they’re morally reprehensible.

We understand that perspective. Here’s a link to support PETA, if you're feeling generous. But that’s sorta irrelevant. “Lab Rat” takes place in a laboratory where giant rats are doing experiments on humans (i.e. the players). As part of a rat grad student’s dissertation on human intelligence, you are tasked with completing a series of intelligence tests. But maybe you can do more than complete the tests. Maybe…just maybe…there’s a way you can escape. (SPOILER ALERT: There totally is.)

That sounds scary. I worry this will scare my kids. Okay, to be honest, I don’t have kids. But I’m worried it will scare me. Will it?

Probably not. The scenario is mostly played for laughs. That said, there's a jump scare or two, and a couple of sorta creepy rooms. It's not particularly intense, but we want you to be prepared. Honestly, you could bring a baby to “Lab Rat” if you really wanted to. But I wouldn’t, because babies are terrible at solving puzzles.

What if I like being terrified?

Then I suggest you watch “A Nightmare on Elm Street” before you come to our room. Or think about climate change.

Can I really bring a baby?

No. Minimum player age is 8.  Kids 13 and under need an adult supervisor. We don't want them getting their sticky hands on everything.

I’m claustrophobic. Am I really locked inside your room for the whole hour?

No. You can get out at any time. We don’t even do that stupid thing where if someone leaves the room, your game is over. (Believe it or not, a lot of escape room companies do this. We have no idea why.) (Actually, we accidentally recorded audio saying that we would shut down the room if you left in the middle, but it's not true. So when you hear that part, just ignore it.)

Does every group get the room to itself, or will we be placed with strangers?

We at Hatch will never place you with strangers. However, tickets will be slightly more expensive if you’re only coming with one or two friends. We also recommend you try to find a larger group, as our puzzles can be pretty devious. Plus: friendship.

Can I get hints?

Absolutely. You can ask for as many hints as you want. That said, if you get hints, you can't make it up onto our Wall of Champions™.* Besides, nothing beats the satisfaction of solving a room without any help. Except the satisfaction you get from popping bubble wrap. That wins, hands down.

* We have not actually trademarked the term "Wall of Champions." Please don't take it from us. We have so little.

Does Hatch serve food or alcohol? I’d sure love to get my drank on.

We do not. Also, we reserve the right to refuse entrance to anyone who arrives plastered, smashed, sozzled, or soused. Throw up somewhere else, ya lush.

Do I need to speak English to solve your puzzles?

You will probably want to have at least a couple of people in your party who are fluent in English. If none of you speak English, you’ll have trouble. Then again, you’ll also probably have trouble reading this FAQ. Hola! Bonjour! 여보세요

How early should I arrive?

We need some time to check you in and show you the ropes, so please arrive no less than 15 MINUTES before your official start time. If we end up starting late, we’re gonna take it out of your hour, because we are cruel and heartless masters.

Is there parking at Hatch?

No. But there's lots of street parking. And who drives a car anymore? Just take a Lyft. (Not an Uber. We still don't trust those guys.)

How many people do we need to solve a room?

Two smart people could conceivably solve our room, but it would be very difficult. That said, eight dummies could conceivably fail to get past the first puzzle. Mileage may vary, but in general, the more people you have, the easier it’ll be. Like cooking an elaborate meal. Or making love.

What if I have to cancel?

Cancelling up to 24 hours before your start time is all good. (After that time, no cancellations are allowed.)  Cancellations are subject to a 25% restocking fee. We don’t actually have to restock anything, but we’ve always wanted to have a restocking fee.

So who are you Hatch guys anyway?

We’re a bunch of escape room enthusiasts, designers, marketers, tinkerers, and writers. You can read more about us on the "About" page on this here website.

Are you planning on opening more rooms?

Indeed we are. One day, we hope to fill the entire building at 1919 3rd Avenue with escape rooms. That's six floors of escape rooms, yo. Hot diggity.