Frequently Asked Questions

Yep! We can add and subtract players when you get to Hatch, so no need to finalize your player count until you arrive. We can also work out taking additional payment or refunding you then. That said, your arrival time is 15 minutes before the start of your experience so we have time to do all that.

You must arrive at least 15 minutes prior to your booking time to provide ample time to sign waivers, use the restroom, and hear the rules of the room. Even if you arrive right at the time of your booking, you may lose some of your time in the room. There is no grace period. Sorry we have to be hard-asses about this, but we need to ensure our employees have adequate time for resetting rooms and taking their lunches and breaks.

You may reschedule or cancel if your reservation is over 48 hours away. If you are within the 48-hour window, we will be unable to change or cancel the booking. However, we will provide a refund for any amount over our minimum booking cost (4 players for Lab Rat or The Ladder; 2 for The Nest). All cancellations, whatever the reason or timing, are subject to a 2.9% plus $0.50 cancellation fee. Keep in mind your game IS transferable, so you can pass the booking along to friends! Please direct all refund requests to bookings@hatchescapes.com.

In both Lab Rat and The Nest, you’ll be given nudges along the way to ensure you get through the whole story in the time allotted (unless you loudly demand otherwise).

The Ladder does have tough puzzles, but you can choose to focus on other things during gameplay. If you do want to focus on the puzzles, we’ll also provide hints as often as you’d like them!

In short, as long as you trust us to pilot your experience, we promise you’ll have an amazing time and will feel brilliant.

For Lab Rat, the minimum age is 8 years old. We will turn away groups with younger players. All minors (players under the age of 18) must be accompanied by at least 1 adult.

If a group of minors comes to play Lab Rat, there must be 1 adult present per every 5 minors. For example, if there are up to 5 minors, 1 adult must attend the experience. If there are 6 or more minors, 2 adults must attend the experience.

For The Ladder, the minimum age is 13 years old. We will turn away groups with younger players. All minors (players under the age of 18) must be accompanied by at least 1 adult.

If a group of minors comes to play The Ladder, there must be 1 adult present per every 3 minors. For example, if there are up to 3 minors attending, 1 adult must attend the experience. If there are 4 or more minors, 2 adults must attend the experience.

The Nest is not recommended for anyone under 18, due to the subject matter (see the next question).

For all Hatch rooms, babies may join their parents so long as they remain in a hands-free carrier for the whole experience.

We do! It can accommodate up to 48 people. Learn more at the event space page. (And if you’re looking to rent space in our building for some kind of short- or long-term immersive piece, check out our availability on the rental page.)

None of our games have horror elements. In Lab Rat and The Ladder, any intense moments are played for laughs. There is no gore, serious jump scares, or pitch darkness in any of our rooms.

While The Nest isn’t scary, there are some heavy emotional themes. Please visit The Nest FAQ page for a list of content warnings. Players who do not wish to experience this sort of story should steer clear. The game also has a few tight corridors and dimly-lit rooms, and requires at least one group member comfortable crawling. If you suffer from claustrophobia, this may not be your jam.

That said, you are never actually locked in to any of our rooms. You can leave at any time through the clearly marked emergency exits. But you won’t want to, because of all the fun you’ll be having!

You always get the room to yourselves, you lucky devils.

We do not. Also, we reserve the right to refuse entrance to anyone who arrives plastered, smashed, or sozzled. Throw up somewhere else, ya lush.

For Lab Rat, at least 1 member of your group needs to understand written and spoken English.

For The Nest and The Ladder, ALL players need to be fluent in English.

There's lots of street parking on 3rd Ave and Washington. Definitely allow yourself a few extra minutes to find a good spot!

Lab Rat can be played by 2-12 people. We think 4-8 is ideal. Keep in mind that the minimum booking cost is for 4 players, so if you come with 2, you’re still payin’ for 4.

The Nest can be played by 2-4 people. We think 2 is ideal.

The Ladder can be played by 4-10. We think the ideal group size is 6-8. If you’d like to bring a larger group, please reach out to bookings@hatchescapes.com.

Cost varies by game, date, and group size. It’s easiest to experiment with the options on our booking page.

Yes! We want to turn 1919 3rd Avenue into a campus for immersive experiences—ours and those of others. If you have a project you think would me a match for Hatch, please contact our Managing Director Liv Robertson (they/them) at lrobertson@hatchescapes.com.