Booking Policies

• To cancel or make a change to your reservation, please contact events@hatchescapes.com.

• Pending availability, you can change the date and/or time of your reservation for no charge up to 48 hours before it is scheduled to begin.

• Pending availability, you can increase the capacity or length of time of your reservation up to 48 hours before it is scheduled to begin.

• Cancellations are accepted up until 48 hours before the reservation. All cancellations, whatever the reason or timing, are subject to a 2.9% plus $0.50 cancellation fee.

• If, for any reason, the booking party is in the Event Space past the length of time on their original reservation, the booking party will be charged accordingly.

• If the number of guests inside the Event Space exceeds the original capacity on the reservation, the booking party will be charged accordingly. Please note that all guests present in the Event Space during the reservation window will count toward the booking capacity, regardless of whether they attended an in-person Hatch experience.

• The booking party is required to leave the space as it was when they entered. Please note that the booking party will be held financially responsible for any property damage to the above mentioned amenities as well as the Event Space itself, including but not limited to dry cleaning and/or janitorial services.

• Hatch Escapes is not responsible for any property damage, theft, or injuries that occur within the Event Space to any member of the booking party.